Refund & Return Policy | Deekor
At Deekor, we want every customer to feel confident when shopping with us.
We stand behind the quality of our products and offer a simple, fair, and transparent return process.
✅ 30-Day Easy Returns
If you are not completely satisfied, you may request a return within 30 days of receiving your item.
To be eligible for a return:
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The item must be unused and in its original condition
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All original packaging, accessories, and components must be included
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Please contact us before sending anything back, so we can assist you with the fastest solution
This policy applies to non-defective items.
🧡 Free Pickup for Damaged or Defective Items (GTA Only)
If your item arrives damaged or defective, contact us within 48 hours with clear photos or videos.
We will provide one of the following free solutions:
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A replacement item
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Free replacement parts
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A full refund if a replacement is not available
GTA customers also enjoy:
🚚 Free doorstep pickup for defective items
No need to re-pack or ship anything yourself — we’ll arrange a simple and convenient pickup at your address.
✔ No return shipping required
✔ No extra fees
✔ Fast, friendly local support
❌ Non-Returnable Items
The following items are final sale:
Clearance or sale items
Customized or special-order products
💳 Refund Processing
Once your return is received and inspected, refunds are issued to your original payment method within 3–7 business days, depending on your bank.
We will email you once your refund has been processed.
🔄 Exchanges
Exchanges are available for defective or damaged items.
Contact us and we’ll arrange the quickest replacement option for you.
📦 Return Shipping
For approved returns of non-defective items, customers are responsible for return shipping.
Original shipping fees are non-refundable.
We recommend using a trackable shipping service, especially for large or fragile items.
📍 Return Address
Please contact us prior to any return so we can guide you through the process.
Deekor
42 Yellow Birchway
North York, Ontario
M2H 2T3
📧 contact@deekorshop.com
🤝 We’re Here to Help
If you have any questions about your order, returns, or product quality, our team is here for you.
We usually respond within 24 hours.